Payment Conditions
Your quote is valid for 14 days. Payment within this time secures this price and prevents any further price increases, except in exceptional circumstances beyond our control.
Full payment is required in order to secure the booking. Payment should be made by bank transfer (details will be e-mailed) or by credit card (secure payment link will be sent).
Cancellation
If cancelled with two weeks notice you will receive a full refund (minus any expenses incurred). If cancelled with less than two weeks notice you will receive a 50% refund. No refunds will be made for any cancellations with less than one weeks notice. All cancellation notices should be sent by e-mail to hello@swirlsandsprinkles.co.uk.
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health, during which we will refund any money taken in full.
Privacy
We respect your privacy and comply with GDPR with regard to your personal information. These terms and conditions should be read alongside our privacy policy.
Excluding Liability
We do not exclude liability for: a) any fraudulent act or omission; or b) for death or personal injury caused by negligence or breach of our other legal obligations. Subject to this, we are not liable for loss which was not reasonably foreseeable to both parties at the time when the contract was made.
Design Condition
It is your responsibility when ordering a cake in the warmer months to ensure the proper storage and display of your cake. We cannot accept responsibility for any melting of the cake once it has left our possession, as we have no control over the environmental/venue temperature. We will always provide you with the proper cake care guide.
Allergies and Special Dietary Requirements
As all cakes are made in a domestic kitchen there is the possibility that our cakes contain traces of all allergens. As such, we cannot supply free-from alternatives as we do not have the facilities to provide separate preparation and storage areas. Any allergies or special dietary requirements will be discussed at the time of ordering and allergen information provided at the point of delivery or collection.
Non-Edible items
Most cakes contain small proportions of inedible items; it is the client's responsibility to ensure these are removed before consumption e.g. support dowels in larger or tiered cakes, ribbons, florist wires in sugar flowers or figures.
Delivery Conditions
Delivery charges are calculated on a mileage and time basis. Alternatively, cakes can be collected from our premises.
If you choose delivery, it is our intention that your cake will be delivered in perfect condition. However, we ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake is delivered 1 day in advance.
It is your responsibility to ensure you inform us of your correct delivery address and that access is available. It is also your responsibility to ensure that you/your nominated person is available at the time agreed to take delivery as we are unable to wait (a grace period of up to 15 minutes would be agreeable).
We cannot be held responsible for any damage that is rendered to the cake once we have left the premises. It is with this in mind that we require somebody responsible to check that they are happy with the cake before we leave.
if you choose to collect the cake, we will not be held liable for any damage to the cake once it has left our premises. Cakes are most at risk during transport, so please seek our advice on how to transport it.
Late request for delivery (after confirming the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.
Cake Set Up
If you have requested us to set up your cake/cakes e.g. cupcake towers, tiered cakes, cakes with props e.g. castles/separators, it is your responsibility to ensure that the cake table, linen etc. should all be in place prior to our arrival. If any delay is incurred due to these not being set up, we reserve the right to charge for any delay incurred (labour costs at £20 per hour). Please note, that we can only wait if we do not have another delivery scheduled immediately after your own.
Storage & Consumption
Damage
Please remember that cake decorations are very delicate items, and we cannot accept responsibility for damage that is done to the cake after is has left our possession.
Best Before Date
Your cake is baked to ensure it is fresh for the date of your event and will remain fresh for a further 48 hours. After this date, we advise sponge cakes are frozen as soon as possible to ensure its condition is maintained, otherwise, we cannot guarantee its quality. Our cakes are made of natural ingredients, so we'd like to remind you that because of this they will not have the extended shelf-life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life. Freezing the cake, however, preserves the taste of the sponge and icing as much as feasibly possible, but please bear in mind that it will affect the visual appearance of the icing, as condensation will form upon defrosting. Food hygiene recommendations recommend that food should only be frozen for a maximum of 3 months. If freezing, the cake should be wrapped in clingfilm to remove as much air as possible, then stored in an airtight container before freezing. The cake should not be re-frozen if defrosted, therefore it may be appropriate for you to cut it into convenient portion sizes before freezing, so that it can be defrosted on a per portion basis.
Fondant covered cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake, so should only be used with extreme caution e.g. if hot weather is compromising the quality of the cake.
Complaints
If you have concerns about your cake, please notify us upon delivery/inspection so that we have the opportunity to rectify it if at all possible.
A refund is only given if the uneaten cakes are returned and are deemed to be unsuitable for consumption or not as described. No refunds are given due to change of mind.
We pride ourselves on our personal and professional service.
Thank you for using our services.
Updated: July 2025